Returns

If you have changed your mind, you can return the items you want within 14 days from the date of delivery of the package.

Just follow the following procedure: log in with your credentials (or create an account if you have not created it yet) and go to your profile. In the Orders section click on the order you want to return and select Make a Return. 

After selecting the products you want to return, fill out the return form. You will receive an email confirmation of the start of the return procedure by our Customer Care, which will contact you to schedule delivery and send the label you must print and place inside your package.

Important: in the absence of these documents we will not be able to handle your request for return and therefore we can not proceed with the refund.

In addition, we remind you that items belonging to different orders cannot be combined in a single return shipment: in this specific case, it will be necessary to start the return procedure for each of the orders placed.

In addition, the products must be returned intact, with labels, in their original packaging and with the same any accessories in the package, must not have been worn and must not show signs of wear, tampering or suffered actions that may have altered the original state of the product.

Entrust the package to the courier who will pass for the withdrawal to the address indicated.

In case of need or for any question, please contact our Customer Service or consult our FAQ section.